FAQ

Have a question? We have the answer. If you can't find the answer here, simply email us, or call (800) 321-8570.

Why did we change our name to Zeal Credit Union?
We spoke to members like you and you told us you enjoyed banking here because of our passion and the way we always put members at the center of everything we do. We wanted to create a name for the credit union that demonstrated this passion — a name that reminded us everyday of our hard working members and their good character, strong work ethic and passion for everything they do.


Was the credit union sold or merged with another financial institution?
No. We have chosen to change our name so that it better reflects the experience you receive when you bank with us. This decision was made by your elected Board of Directors and the management team of the Credit Union — the same people who continue to serve in those positions today. You will still see the same faces in our branches, hear the same voices on the phone and enjoy the same level of service you have come to expect from the credit union.


Is anything else changing at the credit union?
Everything you have come to love about the credit union will be staying the same. As we complete this name change, you will see some cosmetic updates in our branches including new signs and color scheme. Throughout this process, we have also adopted a brand new Online Banking System that will include some cutting-edge features designed to make your life easier. Zeal Credit Union is simply an evolution of everything our members love about the credit union.


Are my deposits still federally insured?
Your accounts are still insured by the full faith and credit of the U.S. Government through the NCUA — National Credit Union Association. As always, each individual account at the credit union is insured up to $250,000.


Who chose the new name?
After 18 months of extensive research that included interviewing many credit union members, your elected Board of Directors and management team approved the credit union's new name. All parties participated in several planning sessions that included a serious thought process of relevant issues and ideas. These ideas helped the team arrive at the proposed new name, which was later submitted to our state regulatory agency for review and final approval.


Is there anything that I need to do, because the name has changed?
No. There should be little impact to you as a member. Your member number and account number(s) will remain the same, as will all of your products and services. On September 8th you may want to update your online bookmark for the credit union's website to zealcreditunion.org, although when you enter the old credit union web address it will take you to our new website as well. When you use a Shared Branch, you'll need to let the staff know that you're a member of Zeal Credit Union.


Will this change affect how you report my loan(s) on my credit report?
We have notified all credit reporting agencies about our name change. Therefore, your loan(s) with us will not appear twice on your credit report. They will simply appear under Zeal Credit Union.


Will my member number(s) change?
Your member number(s) and account number(s) will remain the same. There will be no changes to any existing accounts.


Will the credit union's routing number change?
Our Routing and Transit number will remain the same.


Will I need to order a new Debit/ATM or Credit Card?
No, your current card will continue to work. In the future you will receive a new replacement card with our new name and logo.

Important Note: Although your card number(s) will remain the same, the expiration date and Security Code will change so please be sure to update any reoccurring payments that are automatically charged to your card(s).


Do I need to change my direct deposit or automatic payments?
All direct deposits, payroll deductions, automatic drafts and other ACH services are transmitted using the Credit Union's Routing and Transit number and your account number. Since these numbers have not changed, your payments should process without any change on your part.